Nest and Needle ("Nest and Needle," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit shopnestandneedle.com (the "Website"), place an order, or otherwise interact with us.
Nest and Needle is based in the State of Texas and serves customers throughout the United States. By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
- Contact information, such as your name, email address, phone number, and mailing address.
- Order information, such as shipping and billing addresses, pillow selections, quantities, and order history.
- Design inspiration, such as room photos, color palettes, fabric preferences, and other materials you share during the design process.
- Business information, such as company name, business address, and trade credentials for Trade and Commercial accounts.
- Communications, such as messages, consultation notes, reviews, and survey responses.
Payment Information
Payments are processed by our third-party payment processor, Square. We do not store your full credit or debit card number on our systems. Our payment processor handles your payment information under its own privacy policy and security standards.
Information Collected Automatically
When you visit the Website, we and our service providers may automatically collect certain information. This may include your IP address, browser type, device type, pages viewed, referring website, and the dates and times of your visits. We collect this information through cookies, pixels, and similar technologies.
Information from Third Parties
We may receive information from shipping carriers, payment processors, analytics providers, and social media platforms when you interact with us through those services.
2. How We Use Your Information
We use your information for the following purposes:
- To process, design, produce, and deliver your orders
- To create design concepts and manage revisions and approvals
- To communicate with you about your order
- To process payments and gift cards
- To review and manage Trade and Commercial accounts
- To respond to questions, requests, and consultation bookings
- To send marketing communications, where permitted by law
- To improve the Website, our products, and our customer experience
- To detect and prevent fraud, and to protect the security of our business
- To comply with legal obligations and enforce our Terms and Conditions
3. Photos and Design Materials
Photos of your home, office, or other space may reveal personal details. We use these materials only to design and produce your order. We do not share them publicly without your permission.
With your written consent, we may feature photos of completed pieces in our portfolio, on the Website, or on social media. You may decline or withdraw this consent at any time by contacting us.
4. How We Share Your Information
We do not sell your personal data. We share personal information only as described below:
- Service providers that help us operate our business, such as website hosting, payment processing, order management, email delivery, and analytics providers
- Shipping carriers that deliver your orders
- Production partners who assist in crafting your pieces, when necessary to fulfill your order
- Legal authorities, when required by law, subpoena, or court order, or when necessary to protect our rights, property, or safety
- Business transfers, in connection with a merger, sale, or transfer of all or part of our business
Our service providers may use your information only to perform services on our behalf.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep the Website working properly, remember your preferences, and understand how visitors use the Website.
We use Google Analytics to understand visits and how people use our Website, including pages viewed and general browser and device information. Google Analytics may use cookies or similar technologies for this purpose. You can manage cookies in your browser settings and learn more about Google’s data practices in the Google Privacy Policy.
Most browsers allow you to block or delete cookies through their settings. Blocking some cookies may affect how the Website functions.
6. Marketing Communications
Email. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email. We will still send transactional messages about your orders and account.
Text messages. If you opt in to receive text messages, message and data rates may apply. You may opt out at any time by replying STOP. Consent to receive marketing texts is not a condition of any purchase.
7. Sensitive Personal Data
We do not intentionally collect sensitive personal data, such as health information, precise geolocation, or government identification numbers. Please do not include sensitive information in design materials or messages you send to us.
8. Your Privacy Rights
Texas Residents
Under the Texas Data Privacy and Security Act, Texas residents may have the right to:
- Confirm whether we process your personal data, and access that data
- Correct inaccuracies in your personal data
- Delete personal data you provided or we obtained about you
- Obtain a copy of your personal data in a portable format
- Opt out of the sale of personal data, targeted advertising, and certain profiling
Residents of Other States
Residents of certain other states may have similar rights under their state privacy laws. We honor applicable privacy requests in accordance with the laws of your state of residence.
How to Exercise Your Rights
To submit a privacy request, use our Contact form. We may need to verify your identity before completing your request. You may also use an authorized agent where state law permits.
We will respond within 45 days of receiving your request. If we need more time, we may extend this period by an additional 45 days and will notify you of the extension. We will not discriminate against you for exercising your privacy rights.
Appeals
If we decline to act on your request, you may appeal through our Contact form with the subject “Privacy Request Appeal.” We will respond to your appeal within 60 days. If your appeal is denied, you may contact the Texas Attorney General at www.texasattorneygeneral.gov or the attorney general in your state of residence.
9. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy. This includes maintaining approved designs for reorders, meeting tax and accounting requirements, and resolving disputes. When information is no longer needed, we delete it or de-identify it.
10. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by Texas law and other applicable laws.
11. Children’s Privacy
The Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it.
Orders for dorm rooms and student living spaces should be placed by an adult, such as a parent, guardian, or the student if 18 or older.
12. Third-Party Links
The Website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date. If we make material changes, we will provide notice through the Website or by email.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Nest and Needle
PO Box 261965, Plano, Texas 75026
Contact us through the Contact form on this website.