Frequently Asked Questions

Every piece follows three steps. First, you select the shape, size, and quantity of your pillows and place your order. Next, our designers create custom design concepts based on your inspiration. Finally, once you approve a design, we tailor your one-of-a-kind piece by hand.

Not at all. Many clients begin with only a color, a photo of their room, or a feeling they want to create. Our designers will guide you from there.

We specialize in two pillow types: throw pillows and lumbar pillows. Each one is tailored to the size and style your space requires.

Yes. Whether you need one statement piece or a coordinated set for an entire space, every order receives the same attention to detail.

Helpful inspiration includes photos of your room, paint colors, fabric swatches, or images of styles you love. Even a few words about the mood you want to create will help our designers.

You will receive three design concepts tailored to your space and style.

Your satisfaction guides everything we do. Each order includes two rounds of design revisions, so we can refine your design until it feels right.

Yes. Share photos or samples of your furniture, drapery, or bedding, and we will design pieces that complement your space beautifully.

Each piece arrives with care instructions specific to its fabric and fill. Many of our covers feature removable closures for easy cleaning. You can also visit our Care Guide for detailed tips.

Pricing depends on size, fabric, fill, and design details. Pillows begin at $79. You will see your price during Step 1, before any design work begins.

Payment is due when you place your order.

Yes. A Nest and Needle eGift card makes a thoughtful gift for housewarmings, weddings, graduations, and corporate appreciation. Purchase an eGift card through Square ↗

Most orders are completed within four to six weeks after design approval. We also offer rush delivery within two weeks after design approval for an additional fee. Larger commercial orders may require additional time. Your designer will confirm your timeline before production begins.

Yes. Your Client Portal allows you to review concepts, approve designs, and follow your order through each stage of production.

We currently ship within the United States. Shipping costs and delivery estimates are calculated at checkout.

We do our best to accommodate important dates. Please share your deadline when you place your order. Rush service may be available for an additional fee.

Absolutely. We partner with hotels, offices, interior designers, and property managers to create cohesive, beautifully styled spaces.

Yes. Orders of 20 or more qualify for volume pricing. Visit our Trade & Commercial page to request a quote.

Yes. We keep your approved designs on file, which makes reorders simple and consistent.

Yes. Our trade program offers designers dedicated support and trade pricing. Apply through our Trade & Commercial page.

Changes are welcome until production begins. Once your piece is in production, we are unable to make changes.

Because every piece is made just for you, custom orders are non-returnable. That is why we invite your approval before a single thread is cut.

Please contact us within three (3) days of delivery with photos of the issue. We will make it right with a repair or replacement.