Clear expectations for custom work

Policies

Policies for custom orders and delivery.

CUSTOM ORDERS

Design Approval

Each order includes three design concepts and two revision rounds before final approval. Production begins after approval.

RETURNS & CANCELLATIONS

Made for You

The final cancellation, defect, and return terms will be presented at checkout.

SHIPPING

From Studio to Space

Standard shipping is $12 per pillow for delivery 4–6 weeks after fabric design approval. Rush delivery is $44 per pillow for delivery 2 weeks after approval. Other shipping and damage terms will be finalized before checkout opens.

PRIVACY

Your Information

A privacy notice will explain how contact, inspiration photos, account, and order information are used and retained.

ARTWORK

Permission to Use

Clients must have the right to submit any logo, image, or artwork requested for a design.

ACCESSIBILITY

Everyone Belongs

We welcome feedback about barriers to using the site and will provide a contact method before public launch.